Frequently asked questions
Browse our collections, select your items and options (size, color, style), add them to your cart, and proceed through our secure checkout.
No, guest checkout is always available. However, creating an account lets you track current orders, review purchase history, and check out faster next time.
We process orders quickly. If you need to make updates, contact us immediately after purchase. Once an order enters processing or shipping, changes cannot be guaranteed.
Real-time inventory status is shown on each product page. If an item is out of stock, you can sign up on the product page to receive a notification when it returns.
Yes! We periodically run special sales and exclusive offers. Join the Dream Home NY email list to get updates on new arrivals and promotions directly to your inbox.
We currently ship within the continental US.
Orders process out of our California warehouse within 1-2 business days. Standard delivery typically takes 3-5 business days, depending on your location.
Shipping costs are calculated at checkout. We offer free standard shipping on all qualifying orders over $50.
As soon as your shipping label is created, we will email you a tracking number. Click the link in your email to monitor your package’s journey.
We want you to love where you live. If you aren’t completely satisfied, we accept returns on unused, unwashed items in their original packaging within 30 days of delivery. Return shipping fees apply.
Email support@dreamhome-ny.com with your order number and the item(s) you wish to return. Our team will send you return instructions within 1 business day.
Please contact us right away with your order number and a quick photo of the damaged or wrong item. We will ship a replacement or issue a full refund.
We use high-quality materials tailored to each collection, ranging from ultra-soft faux furs to breathable cottons. Detailed material compositions are listed on every individual product page.
Most of our textiles are machine washable on a gentle, cold cycle with a low-heat tumble dry. For faux-fur items, avoid high heat to preserve maximum loft and softness. Check the sewn-in label for specific care guidelines.
Our plush throws are crafted to minimize shedding while delivering an ultra-soft, cozy feel.
Yes. As a manufacturer and supplier of home textiles, we partner with retailers, corporate buyers, and licensing partners nationwide.
For wholesale catalog requests, bulk pricing, or business inquiries, visit our Contact page or email wholesale@dreamhome-ny.com.
Still Have Questions?
We're here to help!
Customer Support: support@dreamhome-ny.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM ET
Response Time: Usually within 24 hours