FAQ

Orders & Account

How do I place an order?

Browse our collections, select your items and options (size, color, style), add them to your cart, and proceed through our secure checkout.

Do I need an account to order?

No, guest checkout is always available. However, creating an account lets you track current orders, review purchase history, and check out faster next time.

Can I change or cancel my order?

We process orders quickly. If you need to make updates, contact us immediately after purchase. Once an order enters processing or shipping, changes cannot be guaranteed.

How do I know if an item is in stock?

Real-time inventory status is shown on each product page. If an item is out of stock, you can sign up on the product page to receive a notification when it returns.

Do you offer promotions or discounts?

Yes! We periodically run special sales and exclusive offers. Join the Dream Home NY email list to get updates on new arrivals and promotions directly to your inbox.

Shipping & Tracking

Where do you ship?

We currently ship within the continental US.

How long does shipping take?

Orders process out of our California warehouse within 1-2 business days. Standard delivery typically takes 3-5 business days, depending on your location.

How much does shipping cost?

Shipping costs are calculated at checkout. We offer free standard shipping on all qualifying orders over $50.

How do I track my shipment?

As soon as your shipping label is created, we will email you a tracking number. Click the link in your email to monitor your package's journey.

My tracking says delivered, but I can't find my package. What should I do?

Please check around your delivery area, porch, and with members of your household or building management. If it still hasn't turned up after 24 hours, contact the carrier directly or reach out to our support team.

Returns & Exchanges

What is your return policy?

We want you to love where you live. If you aren't completely satisfied, we accept returns on unused, unwashed items in their original packaging within 30 days of delivery. Return shipping fees apply.

How do I initiate a return or exchange?

Email support@dreamhome-ny.com with your order number and the item(s) you wish to return. Our team will send you return instructions within 1 business day.

What if my item arrives damaged or incorrect?

Please contact us right away with your order number and a quick photo of the damaged or wrong item. We will ship a replacement or issue a full refund.

Products & Quality

Why are your prices so affordable for luxury-quality textiles?

We design and produce our own home textiles, so every step - from sourcing to finishing - stays under one roof. That efficiency lets us bring elevated pieces to you at prices designed for real life.

Are these the same products found in major retail stores?

Yes. Our family of brands - including Dream Home, Celebrity Home, Cuddlove, Home Theory, Dream Kids, Urban Bath, and Celebrity Baby - can be found on department store shelves across the country.

What materials are your products made from?

We use high-quality materials tailored to each collection, ranging from ultra-soft faux furs to breathable cottons. Detailed material compositions are listed on every individual product page.

How do I care for my bedding and throws?

Most of our textiles are machine washable on a gentle, cold cycle with a low-heat tumble dry. For faux-fur items, avoid high heat to preserve maximum loft and softness. Check the sewn-in label for specific care guidelines.

Are your faux-fur throws shed-free?

Our plush throws are crafted to minimize shedding while delivering an ultra-soft, cozy feel.

Do product colors look accurate online?

We make every effort to display true colors online. Minor variations may occur depending on your monitor settings, lighting, and screen resolution.