Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1-2 business days after you receive your order confirmation email, excluding weekends and holidays. Orders placed after business hours, on weekends or on holidays begin processing the next business day. During busy seasons, processing may take a little longer. We will email you if there is a delay.

Where We Ship
We currently ship to addresses within the United States only, including PO boxes where the carrier allows. We cannot ship to international addresses at this time.

Shipping Rates
Shipping is free on orders over $50. For orders of $50 or less, shipping is calculated at checkout based on your order and delivery address. You will always see the final shipping cost before you pay.

Delivery Time
Delivery time depends on your location and the carrier, and starts after your order ships. Estimated delivery times are shown at checkout and are not guaranteed.

Tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to update.

Multiple Items
Items in one order may ship separately and arrive on different days. You are not charged extra for split shipments.

Address Accuracy
Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If you need to change your address or cancel an order, contact us as soon as possible. We can only make changes before the order ships.

Lost or Delayed Packages
If your order has not arrived within 10 days after your shipping confirmation email, contact us at support@dreamhome-ny.com or call 212-447-6400 and we will look into it with the carrier.

Damaged Orders
If your order arrives damaged, please see our Return Policy.

Shipping policy

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